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As the world adjusts to travel in times of uncertainty, we want you to be able to look ahead to your next trip knowing you can change your plans if needed. And, with specialists who are experts in their destinations and remain your single point of contact before and while you travel, we promise you can book with us in absolute confidence.

Our flexibility promise

Change your plans free of charge up to 30 days before departure*

We’ll move your travel dates or switch the value of your booked trip to another destination at no expense to you up to 30 days before you’re due to depart. You’ll receive a 100% travel credit equivalent to the amount you paid toward your original booking.

*Valid for new bookings made on or before October 31, 2020, for travel by Dec. 31, 2021. Travel dates may be moved to departures up to December 31, 2022. Excludes select cruises and airfare. Additional charges may be incurred based on changes to your trip such as accommodation and/or seasonality.

Full-refund guarantee on trips close to home

14-day cancellation policy for trips to the US, Canada or Caribbean

We want to help you navigate the uncertainty that remains around travel by giving you the flexibility to book a trip to any of our destinations in the United States, Canada or the Caribbean this year in complete confidence. With our 14-day cancellation policy, you can cancel your trip up to two weeks before you’re due to depart for any reason and receive a full refund, when you book your trip on or before October 31, 2020 for travel before December 14, 2021**.

** Valid on new bookings within the US, Canada or Caribbean made on or before October 31, 2020 for travel by December 14, 2021. Certain policy variations may apply dependent on property selection and dates. Specific details will be provided by your specialist. Any portion of a new booking paid with an existing travel credit will be refunded in the form of a travel credit. Excludes flights and select properties.