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What’s it like to travel now?

Some of our recent travelers reported back on how it felt to get away in 2020 — read about their experiences on our blog.

What can I expect at airports?

The safety measures in place at airports will vary between countries. In Canada, you’ll be required to wear a face mask and will likely have your temperature checked on arrival. Sanitization stations will be available throughout the airport, and many airlines will ask you to check in for your flight online or via their app. If you are checking in at the airport, allow more time than usual.

Where can I plan a trip to?

We can help you make travel plans for 2021 and beyond by offering the peace of mind that you can rearrange your trip up to 45 days before departure, if needed. We’re also maintaining an up-to-date list of destinations you can travel to now, and in the near future.

What happens if I have a trip booked and something changes, such as the destination requires quarantine or Canadian travelers aren’t allowed in?

We have a dedicated team to manage our own country re-opening process to minimize the risk of this happening. Following extensive research and calls with our local partners on the ground, we’ll only declare a country open for travel once we’re satisfied that all entry requirements can be met, appropriate safety and hygiene measures are in place, and that travel there will be enjoyable and fulfilling.

What kind of health and safety precautions can I expect while in country?

We work with our partners in country, including hotels, guides and drivers, to ensure you’re met with the highest safety standards. We’ve asked our local partners to confirm they comply with all their government’s requirements for dealing with the coronavirus, and where there’s no or limited national guidance, we expect and are helping our partners to undertake their own risk assessments and set best practice.

The health and safety precautions you may be required to take while traveling will vary depending on the country or state you’re visiting. Most, if not all, destinations will observe social distancing and require you to wear a face mask in certain settings. Our specialists can advise you on the specific requirements for the destination you’re considering, based on which state you’re traveling from.

What if I get sick on my trip?

As always, your health and safety are our primary concerns while you’re traveling. Should you fall ill while you’re away, our partners in country, as well as your dedicated specialist, will be on hand to assist with the appropriate support, whether that’s directing you to medical care or helping you return home.

What if borders close while I’m abroad?

We maintain a close relationship with our local partners in each of our destinations, and have ensured they have contingency plans in place to deal with any unforeseen changes. They’re there to help you explore, but also to offer any assistance you need during your trip.

If you’re encountering significant restrictions while in country, our partners and your specialist will make any required adjustments to your trip so it can continue as smoothly as possible. We have a dedicated team monitoring the situation in all our destinations to ensure we’re prepared for events that could affect your trip.

We can also assist in your return home should your trip need to be cut short. When the world first tumbled into lockdown, we helped more than 1,600 clients return home from around 50 countries, as flights stopped and borders closed, staying in daily contact until we knew people were back home.

What if I’m not a Canadian citizen, but reside in Canada — which travel restrictions should I follow?

Different rules can apply around where and how you can travel if you’re a Canadian citizen living outside Canada or a non-Canadian citizen traveling from Canada. For the latest expert advice on how the guidance might affect you, we recommend you speak to one of our specialists.

What about testing — how long before traveling should I get tested?

The testing requirements will vary depending on where you’re traveling to and from. Your specialist can provide you with further guidance specific to the region you’re visiting.

What happens to my booking if I fail a Covid-19 test?

If you were to fail a Covid-19 test before departure, you would be able to postpone the trip to a later date or be provided with a travel credit for another destination with Audley. However, you would be liable for any fees or cancelation charges accrued from the canceled trip.

We strongly advise taking out adequate travel insurance to protect you against the unfortunate event of testing positive for Covid-19 in the days immediately in the run up to your trip, which would prevent you from traveling.

A number of travel insurance companies now provide cover for this eventuality, as well as cover should you contract Covid-19 whilst abroad. You can read our travel insurance advice and which companies we recommend during the coronavirus pandemic here.

I’m due to travel in the future but want to cancel or postpone now — can I do that?

The flexibility of our terms and conditions means you can postpone your trip to a date in the future and we won’t charge you any amendment fees to do so. You will, however, be responsible for any changes in cost, for example due to a change in seasonality, your accommodation choices or routing.

If you wish to cancel now, we can organize that for you. The charges that would be applied are those set out in our terms and conditions.

I don’t want to travel unless there’s a vaccine, can I postpone now even if I’m outside the 45-day window?

The flexibility of our terms and conditions means you can postpone your trip to a date in the future and we won’t charge you any amendment fees to do so. You will, however, be responsible for any changes in cost, for example due to a change in seasonality, your accommodation choices or routing.

If you wish to cancel now, we can organize that for you. The charges that would be applied are those set out in our terms and conditions.

I’m traveling in the future but have lost confidence in the destination, can I change destination?

We’re happy to accommodate this, but would have to pass on the cancelation charges we incur on your original booking. We’ll then issue you with a credit for the remaining amount for you to spend on an alternative trip. Please be aware that there may be additional costs associated with a new country based on a number of factors, such as availability, seasonality, the general cost of visiting your new destination, etc.

I’m concerned about Audley’s liquidity. Should I be?

Audley’s particularly well placed to navigate these uncertain times, with almost 25 years’ experience in providing trusted advice and destination expertise. We have an excellent financial track record, strong cash reserves and a healthy balance sheet as evidenced in our most recent statutory accounts, which are available to view at Companies House.

We’ve demonstrated an excellent financial track record over the last 25 years, have strong cash reserves, and a healthy balance sheet, as evidenced in our most recent statutory accounts, which are available to view at Companies House, the United Kingdom’s registrar of companies.