Our flexibility promise
Book with confidence
As the world adjusts to travel in times of uncertainty, we want you to be able to look ahead to your next trip knowing you can change your plans if needed. When you book a trip with our Flexibility Promise, you have complete freedom to rearrange your trip without any cost, up to 31 days before you’re due to depart*. That means we’ll move your travel dates or switch the value of your booked trip to another destination at no expense to you. You’ll receive a 100% travel credit equivalent to the amount you’ve paid toward your original booking.
Looking to get away soon?
We want to help you navigate the uncertainty that remains around travel by giving you the flexibility to book a trip to any of our destinations in the United States or the Caribbean this year in complete confidence. With our 7-day cancellation policy, you can cancel your trip up to 7 days before you’re due to depart for any reason and receive a full refund, when you book your trip before Sept. 30, 2020 for travel before May 2021**.
*Valid for all bookings made from March 13 to August 31, 2020. Travel dates may be moved to departures up to December 31, 2022. (excludes select cruises and airfare)
*Additional charges may be incurred based on changes to your trip such as accommodation and/or seasonality.
** Valid on new bookings within the US or Caribbean made from Aug. 1 to Sept 30, 2020 for travel by April 30, 2021 (excluding peak travel dates of Dec. 20, 2020 – Jan. 5, 2021 and Mar. 27, 2021 – April 4, 2021). Any portion of a new booking paid with an existing travel credit will be refunded in the form of a travel credit. Excludes flights and select properties.