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Covid-19 frequently asked questions

Trip planning

Is it smart to make travel plans now?

We can help you make travel plans for 2021 and beyond with the confidence of knowing you can rearrange your trip up to 30 days before departure if needed. See our flexibility promise for more details.

Where can I go?

See our up-to-date list of destinations you can travel to now, and in the near future. Depending on the destination you wish to visit, our specialists can help you navigate health and safety questions and travel requirements and suggest a realistic departure timeframe to match your situation.

What happens if I book a trip and something changes, such as the destination requires quarantine or Canadian travelers aren’t allowed in?

We have a dedicated team to manage our own country re-opening process to minimise the risk of this happening. Following extensive research and calls with our local partners on the ground, we’ll only declare a country open for travel once we’re satisfied that all entry requirements can be met, appropriate safety and hygiene measures are in place, and that travel there will be enjoyable and fulfilling.

My Audley booking

How do I use my Travel Credit to book a trip?

Your travel credit can be applied to the payment of a future trip to any Audley destination within the departure timeframe indicated. It can be used by yourself, or transferred to a friend or family member. To reserve a trip using your travel credit, an Audley specialist will help you design a custom itinerary (including a minimum of five nights’ accommodation). When you’re ready to book the trip, your travel credit will be applied toward your trip deposit and final payment.

If your new trip value is less than the value of the travel credit, you, or a friend or family member, can use the remaining credit towards another trip. If your new trip is more expensive, we will use your travel credit balance first and provide you with an updated invoice for the additional trip cost.

I’m due to travel in the future, but want to cancel or postpone now — can I do that?

Your specialist will be in touch 45 days before your trip to take you through the options. You don’t need to do anything in the meantime, just be assured that we’ll speak to you soon, and that your safety and well-being are always our priority.

The flexibility of our terms and conditions means you can postpone your trip to a date in the future and we won’t charge you any amendment fees to do so. You will, however, be responsible for any changes in cost, for example due to a change in seasonality, your accommodation choices or routing, or year-on-year rate increases.

If you wish to cancel or postpone your trip now, we can organize that for you. The charges that would be applied are those set out in our terms and conditions.

Pre-departure preparation

What about testing? How long before traveling should I get tested?

The testing requirements will vary depending on where you’re traveling to and from. Your specialist can provide you with further guidance specific to the region you’re visiting. You can find testing facilities at health care centers and retail pharmacies throughout Canada, as well as some at-home options.

What happens to my booking if I fail a Covid-19 test?

Our flexibility promise enables you to get closer to your departure date without committing financially to your trip. However, we strongly advise taking out adequate travel insurance to protect you against the unfortunate event of testing positive for Covid-19 in the days leading up to your trip, which would prevent you from travelling.

A number of travel insurance companies now provide cover for this eventuality, as well as cover should you contract Covid-19 whilst abroad. You can read our travel insurance advice and which companies we recommend during the coronavirus pandemic here. These are only suggestions, though, and you should speak to insurance providers directly about your personal requirements.

What if I need to arrange a test in my destination before returning home in order to satisfy the entry requirements in my home country?

We’re working with our local partners in each destination to identify testing options. Many hotels offer these in-house, for example, or we can arrange for a test to be taken at a private clinic or airport facility. Your specialist will be able to provide further details and advise whether any minor adjustments need to be made to your itinerary in order to accommodate the testing timescale.

What if I need to provide evidence of vaccination?

This is an evolving area and is currently dependent on the approach of the UK Government towards developing standardised vaccine ‘passports’ or similar.

What will be different when I travel?

What's it like to travel now?

Some of our recent travelers reported back on how it felt to get away in 2020 — read about their experiences on our blog. We’re also gathering firsthand accounts of what it’s like to travel now from recent trips taken by Audley staff and clients. The experience varies based on your destination, so we recommend reaching out to a country specialist to learn more about current travel conditions.

What can I expect at airports?

The safety measures in place at airports will vary between countries. In Canada, you’ll be required to wear a face mask and will likely have your temperature checked on arrival. Sanitization stations will be available throughout the airport, and many airlines will ask you to check in for your flight online or via their app.

If you are checking in at the airport, allow more time than usual. It’s also essential to follow the current Covid-testing requirements in your destination to ensure you’re able to board your flight. Your specialist will provide you with the latest details prior to your departure.

What kind of health and safety precautions can I expect while in country?

We work with our partners in country, including hotels, guides, and drivers, to ensure you’re met with the highest safety standards. We’ve asked our local partners to confirm they comply with all their government’s requirements for dealing with the coronavirus, and where there’s no or limited national guidance, we’re helping our partners to undertake their own risk assessments and set best practice.

The health and safety precautions you may be required to take while traveling will vary depending on the country or state you’re visiting. Most, if not all, destinations will observe social distancing and require you to wear a face mask in certain settings. Our specialists can advise you on the specific requirements for the destination you’re considering, based on which state you’re traveling from.

What if I get sick on my trip?

As always, your health and safety are our primary concerns while you’re traveling. Should you fall ill while you’re away, our partners in country, as well as your dedicated specialist, will be on hand to assist with the appropriate support, whether that’s directing you to medical care or helping you return home.

Before traveling, please ensure your travel insurance will cover you for any incurred medical costs should you contract coronavirus while you’re away. Many insurance providers have updated their policies to cover this eventuality, but each policy will be different.

What if borders close while I’m abroad?

We maintain a close relationship with our local partners in each of our destinations and have ensured they have contingency plans in place to deal with any unforeseen changes. They’re there to help you explore, but also to offer any assistance you need during your trip.

If you’re encountering significant restrictions while you’re away, our partners and your specialist will make any required adjustments to your trip so it can continue as smoothly as possible. We have a dedicated team monitoring the situation in all our destinations to ensure we’re prepared for events that could affect your trip.

We can also assist in your return home should your trip need to be cut short. When the world first tumbled into lockdown, we helped more than 1,600 clients return home from around 50 countries as flights stopped and borders closed, staying in daily contact until we knew people were back home.