As travel resumes, planning your next trip should be a source of excitement, but making sense of the current regulations can feel like a headache. We’re here to take all the uncertainty out of your planning and give you the utmost confidence to book, secure in the knowledge we have you covered.
We’re committed to giving you choice and flexibility for any trip you book before 30th September 2021. When you come to pay your final balance, we’ll check that your trip meets the following four requirements for you to be able to travel. If it doesn’t, we’ll give you the best options for how to change your plans:
- Your destination is on the government’s green or amber traffic-light list.
- Current FCDO advice allows travel to your destination.
- Your destination allows entry to UK visitors.
- The experience you’ll have during your trip meets our standards.
If your destination is green
We realise that you might not be comfortable travelling even if the destination is green. You can still choose to postpone your trip at the point your final balance is due, and we’ll only pass on any seasonal increases or cost changes arising from different hotel choices or routings.
If your destination is green but doesn’t allow visitors (or we deem the experiences you’d have are too restricted), we’ll offer you the choice to postpone your trip, take a refund credit note, or receive a full refund.
If your destination is red or amber
If your destination is red or amber when it’s time to pay your final balance, we’ll offer you the choice to postpone your trip, take a refund credit note, or receive a full refund.
For amber destinations, if FCDO advice and the destination you’re visiting allow travel, and you want to travel, your specialist will talk you through all the testing requirements and quarantining rules so you feel fully comfortable to travel.
Paying your balance with confidence
If your destination changes from green to amber after you've paid your final balance and up to the day of your scheduled departure, we’ll give you the option to postpone your trip, only passing on any seasonal increases or changes in costs arising from different hotel choices or routings. Your specialist will talk you through this in more detail when it’s time to pay your final balance. If your destination changes to amber and you’re required to quarantine on arrival and/or return, we’ll also give you the option to receive a full refund.